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Jock’s visit is a complete mystery to town’s banks

DEMENTIA patient Jock Andrews held Bognor Regis banks to account.


Jock took to the town centre to find out how the financial institutions rated for being dementia friendly.


Diagnosed with Alzheimer’s Disease, Jock – pictured second from left above – agreed to become the town’s first mystery shopper with the condition.


He found the experience varied but said most of the banks were able to support him.
Following a visit to Barclays Bank in the High Street, he said: “Staff were very helpful.


“Customers were having a laugh and a joke with staff and being helped and supported with their banking requests.”


The day was organised by Bognor Dementia Alliance and the area’s Alzheimer’s Society on a Friday this month.


Representatives from West Sussex and Coastal MIND, Crossroads Care, Alive Activities and Intercounty Nursing and Care Services also took part.


The event was part of Bognor Dementia Action Alliance’s goal of improving the lives of people with dementia in their community through increased awareness of dementia across the area.


The Aldingbourne Trust’s Martha Pusey, who leads the alliance, said: “It was a successful day to discover the quality of service for people with dementia.


“It was a useful experience for both us and the banks. There was a lot to learn from the feedback.”


Tom Wilkins, the user involvement officer of the Alzheimer’s Society, said: “It was interesting to see the different support available to people with dementia in Bognor Regis during our first-ever secret shopper experience in the town.


“The banks visited appreciated the opportunity to meet Jock and find out what he felt was needed to support people with dementia and their carers.”


Each banks which was visited will be sent detailed information about its approach.


The Dementia Action Alliance was launched in May 2015 and aims to develop Bognor Regis as a dementia-friendly community.


Part of this work involves offering support to the area’s organisations and businesses to help them to become more dementia friendly.


Free Dementia Friends information sessions are available for them to find out more.


The sessions last an hour and give those who take part more understanding about dementia and the support that can benefit people with dementia and their carers. Sessions can be booked with Martha at More details about the alliance are also available from her.

Residents of the Bognor Regis area have been invited to a special dementia awareness day.


The Alzheimer’s Society has organised the occasion to give them the chance to learn about dementia and the support available around the town for patients with the condition.


The charity has teamed up with West Sussex library service to stage the event from 10.30am-3pm at Bognor Regis Library in London Road.


Representatives from Alzheimer’s Society, Coastal West Sussex Mind, Crossroads, Age UK and many others will be present to answer questions.


Sue Rennie, the Alzheimer’s Society’s services manager for West Sussex, said: “This is a great opportunity for anyone to come along and find out more about dementia and the kind of help and support that is available in the area.


“There are 3,343 people with dementia in the Arun area, and with the right support and information, they can live well with dementia.”


There will also be the chance to explore items from West Sussex libraries’ reminiscence collection of objects, books and music as well as being able to talk to librarians about their housebound reader service.


They also run a reading well books on prescription service for dementia with the books endorsed by health professionals and available from libraries in the county.

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